Tips to Improving Your Instagram

At this point, most people are familiar with Instagram, the highly successful social media network that shares photos and videos with followers. When it was first developed, Instagram was used as an outlet to share photos with friends and family, but it has since grown in unbelievable ways. Today, there are over 800 million current users on Instagram- ranging everywhere from teens, to companies, universities, and even pets! While many businesses already use Instagram as a way to grow their brand awareness, there are a number of tips and tricks that you can use to boost your business’s Instagram game!

Shoppable posts

Have you noticed Instagram’s new feature: shoppable posts? Shoppable posts make it easier for businesses to produce advertisements by simply just posting a picture where the product is included! This feature allows businesses to tag and identify the products shown in their photographs. When you click on the tag, it shows the product, description, and price.  The tag also gives you a “shop now” option, which takes you directly to the business’s website. Talk about easy! Using shoppable posts, businesses are able to generate sales by doing what they were already doing: posting pictures. Doubtful about the effectiveness of this feature? 72% of users report purchasing products via Instagram shoppable posts.


Instagram stories

Instagram stories are an incredibly underrated feature of Instagram. If you don’t know what Instagram stories are, they are photos or videos that followers can view for 24 hours. After the 24 hours, the posts are either archived, or you can add them to your profile as a highlight for as long as you want. Instagram stories are great because they are an easy way to get information out to your customers without cluttering your feed. Having a flash sale? Post it on your Instagram story to remind customers! Instagram stories also have features where you can post polls, quizzes, or even ask questions. This is a quick and informal way to get information and feedback from your customers. Stories can also be a great location to repost photographs from satisfied customers. Overall, stories can help you increase your accessibility to customers. It’s so easy to view businesses as a face-less corporations; Instagram stories can help you to better personalize your brand!

Hashtags

Many people forget about hashtags when posting on Instagram. While they can seem like a nuisance, hashtags can be so effective in increasing brand reachability. For example, is your business a hair salon? Including  “#hairsalon” at the end of your caption can help connect people to your profile. Get creative with your hashtags! You will be surprised by the amount of new engagement that it will bring you. #Easyaspie!


Giveaways

Who doesn’t love giveaways! Instagram is a great way to show off giveaways or special promotions. Promoting your giveaways via Instagram can help you to gain positive brand awareness while increasing your followers and follower engagements. In most giveaways, accounts ask users to follow their account and tag a friend to enter. Not only do you gain a follower, but a new user is introduced to your page!

Partnerships

Many businesses do not take advantage of business partnerships as much as they should! By partnering with another business via Instagram, you are connected to a whole new set of followers and engagement. Small businesses need to stick together! Partnerships can be easy: post a story promoting their products, find a way to combine your services, or host a joined giveaway. Connecting with other businesses can help you to gain new followers, awareness, and engagement.

Try using one of these tips to improve your Instagram game! Click here to view our products!  

How to Turn a Disappointed Customer Into a Happy One

Even the most successful businesses have experienced situations where customers have not been satisfied with the services they have received.  Whether their meal was botched in a restaurant, their product was shipped too late, or they were unsatisfied with the items they purchased, customers will be upfront and honest about their concerns. It is crucial to handle these situations strategically in order to mitigate damages and prevent losing future business from that customer, as well as other customers.

Here are five steps in order to turn an unsatisfied customer into a satisfied customer…

Have a good attitude!

Unsatisfied customers may yell or act aggressively while expressing their discontent with the service they have received. Instead of mirroring their body language and attitude, take a deep breath and remain calm. Try to maintain a relaxed and friendly demeanor to avoid further upsetting the customer. One tip that helps in accomplishing this is to look at their complaints as having a positive affect on your company in the sense that your company is improving its abilities by resolving their concerns. The attitude you have going into, and during the conversation, reflects the results of the conversation.

Validate their concerns

While the customer is explaining their concerns, listen actively and make them feel like they are being heard. Reassure the customer that the situation they experienced was not appropriate and does not reflect the intentions of the company. Try using phrases such as…

“It must have been frustrating that…”

“I understand why you are upset…”  

“I hear your concerns and…”

These phrases help to validate the customer’s concerns and make them feel as though their complaint is being acknowledged. In addition, make sure to apologize for any inconvenience that this issue has caused. If a customer feels as though you are “on their side,” they may not be as upset if there is nothing you can do to fix their issue.

Find a solution that satisfies both parties

After hearing their concerns, try to find a reasonable solution to appease the customer. Whether it is remaking the order, sending the product in the mail with a waived shipping cost, or redoing the service to their satisfaction, ensure that the customer’s complaints are answered. In addition, if possible try to go above and beyond with the compensation that you are offering.  For example: offer a discount or a free service in order to encourage them to use your business again.

Follow up with the customer

After resolving the customer’s issue, make sure to follow up with them via email or phone call to assess if they were satisfied with the service that they received. If you handle an unpleasant situation with a customer well, they may be inclined to recommend your business to a friend!

You handle the complaints in person, we handle them online! Check out our MaxExposure reputation management services and improve your customer service!

BIG Results for Local Businesses

Today we go through a report for a client currently on our Facebook Messenger program. They are in their 2nd and a half month and have already achieved 5x monthly ROI. We have helped them get predictable sales month over month, tracking exactly how much each customer spends. How many marketing programs have you used where you can see every month how much someone spends as a direct result of that program?

Start Providing VALUE!

Today we go through the importance of providing upfront value. What are you doing to incentivize customers to do business with you? Whether you are a restaurant, salon, or carpet store, you need to give someone away up-front to build trust. Everyone has different expertise. It’s time to start sharing your knowledge, now!

The Zero Moment of Truth

Today we go through a concept called the “Zero Moment of Truth.” Learn how your potential customers think in the digital age and the information they consume before they actually decide to do business with you. Whether you are a sandwich shop or a furniture store, your potential customers are comparing your online presence against your competitors.