Marketing 101

Today we go through some key areas of your marketing presence. Often times, small business owners ask, “Where do I even begin when it comes to marketing?” In this video we go through 6 key areas, Online Reputation, Listings, Social Media, SEO, Advertising, and Website.

Restaurants NEED To Do This!!!!

Today we go over some comparisons between email marketing and Facebook Messenger marketing. How do the two differ? With Facebook Messenger marketing we are experiencing over 85% open rates on messages. Compare the results in the video to what you are currently doing.

 

What’s your strategy?

One of the biggest mistakes we see people make is that they don’t have an actual social media marketing strategy. They don’t set any goals or know how to achieve them. They are inevitably disappointed with the results of their marketing efforts. Today we go through how to formulate a basic social media strategy.

Social Media Marketing Tips for Restaurants

The phone most definitely eats first. Look up the term “foodie” on Instagram or Facebook and you will find thousands of accounts, photos, and videos dedicated to food. Using social media to help market your restaurant is a no-brainer. Here are 5 tips to spice up your social media…

Instagram Hashtag

When posting on Instagram, create a hashtag unique to your restaurant. Any time you post a picture using that hashtag you are encouraging followers to use the hashtag if they make a post about you too. You can say something like “use our hashtag for a chance to get featured!” or “receive a free coffee when you use #XXXX on Instagram!” This way your account will include content both from your business and your customers.

Photography

Pictures are going to be essential for any of your social media posts and you want them to look good. The best part is you don’t have to be a good photographer to take great pictures of food. All you need to do is follow a few simple steps. Download a photo editing app on your phone such as Lightroom or Vsco- you can play with the brightness, sharpness, and clarity of the photos as well as adding filters. Additionally, use the same background for every picture. If you take a photo on a white table always take the photo on the same white table that way your feed will be aesthetically pleasing.
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Giveaways

People love getting free stuff. Hosting giveaways such as a free gift card or a free meal can help create buzz about your business. It can help you increase followers and interactions on your page. You can do something during different holiday seasons, or just randomly. Here is an outline of potential terms:

TO ENTER
1. Like this photo
2. Follow our account
3. Tag a friend you’d share this meal with (1 tag=1 entry)
4 random winners will get a FREE appetizer and drink on their next visit!!!

Interacting with Customers

Make sure that you respond to customers’ comments and complaints on social media. The responses should be personalized and not generic. Try to get to responses within an hour of receiving the comment. If you aren’t confident you will check these interactions often, a good tip is to create a rotation with your employees to have the job of checking and responding to any social media interactions for the day. ((if you want to insure quality and fluidity in your customer interactions, check here to check out our reputation management package!))

Influencers

We have talked about Instagram influencers in the past and food bloggers are a goldmine! Don’t be afraid to reach out to food bloggers to partner with them to get the word out about your restaurant.
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To increase your restaurant’s social media following, click here to check out our social posting products!

Restaurants, GET MORE SALES!

Today with go through our Facebook Messenger program, designed to drive more sales to your restaurant. Are you using Facebook Messenger to drive sales? If not, you may be missing out. Compare this program to your current marketing efforts. This program gets new customers who have never heard of restaurant to go in, existing customers to come back more frequently, and has a trackable ROI.

Stop giving out FREE WIFI!

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Today we go through how you, as a business owner, can leverage your wifi and gain valuable customer information. You can also use it to drive traffic back to your business. Instead of just giving wifi for free and not getting anything in return, give it out with the purpose to help your business. Check out our demo and how we use Facebook Messenger to automate this process for our clients.

How to Effectively Market your Home Improvement Business

The home improvement industry is an extremely fun one, especially for customers in the target market. Customers love learning about and purchasing home improvements because their home is something they live in and enjoy every day. Accenting on this rather than simply trying to market your business in particular will differentiate your company from other companies in the home improvement industry because you will not only engage and attract customers, but excite them. Below are five social media marketing tips for your home improvement industry…

 

Showcase Customer’s Home Improvement Projects

Customers love seeing what you’ve been able to do for people in renovating and improving their homes. This way, when they see something they like, they’ll hire you and maybe show you a picture from your Instagram and say, “I want to do something like this.” Posting pictures of your previous home improvement projects gives them an idea of what they may want you to do for them in their own home. The customer whose home you are posting about will also love that you recognized their improvement project enough to publish it to your company’s social media. This will enhance your relationship and customer loyalty with them as they feel like they are appreciated and important to your business.

 

Give Ideas for DIY Home Improvement Fixes

Although giving customers quick DIY home improvement fixes is not going to generate profit for you in that fix, it will show the customer you care about them. You are not only showing that your company is knowledgeable in home improvement projects, but that you are willing to help customers with the small stuff that they don’t need to hire a company for. They may use your quick home improvement fixes for the small projects, but they will also be familiarized with your company, and turn to you for the bigger projects they prefer to hire someone for.

 

Post Pictures of Employees

Customer service is extremely important in the home improvement industry. New customers are going to be wary about letting “strangers” into their homes, so be sure to show your employees rather often on your social media. This will build a sense of trust with your customers because they will get to actually see who’s going to be showing up at their door for the project.

 

Be Specific in your Written Content

When customers are looking at doing a home improvement, they do their research. They find out which material is most durable for their wood floors, which tile grout is easier to clean, and what brands of windows are the most secure. Customers familiarize themselves with many of the home improvement materials and terms so being sure to say “mahogany” instead of just “wood floors” will reassure your customer that you know what you are talking about, and that they know what they are purchasing.

Enlist the Help of an Expert

Even though you and your employees know the home improvement industry front and back, marketing your home improvement company is an entirely different battle. This is when it can help to hire an expert on marketing and social media to insure you maximize your online presence and customer following. Marketing experts will post the most effective content, on a regular basis, and allow for your own input as well such as new company images or products you want to showcase.

If you are looking to maximize your home improvement company’s outreach on social media, click here to check out our Home Services package today, or give us a call for more information!

Start your Business with Microbranding!

Approximately 543,000 businesses are started each month. Although hundreds of thousands of businesses are started each month, even more than that shut down each month. So how do startups survive in today’s market? The new trend helping thousands of businesses start up successfully and grow their success rather than shut down is called, microbranding. A microbrand is defined as “a small-scale brand recognized only in a certain geographic location or by consumers in a specific micro market or niche market.”

rawpixel-661940-unsplash.jpgMore and more businesses are starting by first developing and promoting a microbrand in which they sell one specific type of product. Once the product proves successful and gains a customer base, the business has the opportunity to add more products related to the initial product. This way, by the time they develop more products and invest more money in the company, they already have a customer base to sell their new products to, giving them a higher chance of success with their new products.

One company that has been successful in starting up using microbranding is Kylie Jenner’s cosmetics company, Kylie Cosmetics, LLC. Kylie Cosmetics started off as a microbrand that just sold individual lip glosses. After gaining a following and continuously selling out new lip gloss lines within minutes, Kylie Cosmetics now sells various types of makeup including eyeliner, mascara, eyeshadow, and so on.

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Here’s the key to successful microbranding:

Find your Niche

Even though there are millions of products out on the market, there are products in every industry that could use improvement. It is important that you find a niche that makes sense for you as well. Going into an industry you are passionate about and knowledgeable of will allow you to develop a high quality product, and build a better relationship with your customer base.

 

Build your Following through Marketing

I cannot stress this enough, but just like with any startup, marketing and public relations is an absolute must if you want to start a successful business. Kylie Jenner didn’t have much difficulty in this aspect of starting her company because she already had millions of followers on her social media accounts. One way to get your microbrand noticed is to reach out to people on social media that are in your target market and send them a free sample of your product, or a discount on their first order if they sponsor you. This means they will send out a post or story of them using your product and/or write a review for you on the product. This allows you to reach their followers as well, most of whom are also in your target market.

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Quality is Essential

Considering you are gaining a following primarily based on people’s satisfaction with your product or service, quality is essential. If they are not satisfied with your product, they are not going to want to recommend it to their friends and you are not going to be able to increase your following. Make sure that your marketing of the product and product quality match up on all counts.

 

Have a Long-Term Plan

A microbrand is a great way to get your business started, however no company carries on for years and years on selling and marketing just one product. You need to have a long-term plan and long-term goals for your business so that once your microbrand does gain its following you know where to go next to grow your company even further.

 

If you are looking to start your own business through microbranding and need help marketing your product click here to check out our social posting products!

 

How well do you know your customers?

No matter if you have hundreds of customers or just a handful, getting to know them can be the key ingredient to repeat business and or long term customer loyalty.

Here at MaxExposure we pride ourselves on offering the highest  level of customer service possible, down the the smallest detail of greeting our customers by name when they call (caller-ID, is KEY for this :)). Asking your customers about their life, major events coming up, what they did this past weekend or even remembering their order (at a restaurant) helps to make your customers feel appreciated and that you care about them for more than just their role as a patron.

So how do you work to keep your customers? In age of social media, its easy!

  1. Host an Event – Events are a great way to get to know your customers outside of the “buyer-seller” relationship. Whether its a wine & cheese mixer at retail store, a customer appreciation happy-hour, or a special “members-only” class at the gym, having small events allows you to meet each of your customers and spend time getting to know them!
  2. Connect on Social Media – Highlighting your customers and or taking pictures of them in your business is a great way to not only thank them for their business & loyalty, but also a great way to increase your social exposure. When you feature your customers on your social media, it’s very likely that they will repost and promote you to their following.
  3. RESPOND to YOUR REVIEWS! – Responding to your customers reviews when they are complimentary is JUST as important as when the customer has an issue. Thanking your customers publicly online, is crucial to ensuring they come back and visit your business again. The smallest gestures have the biggest impact, BUT, if you feel you don’t have time to keep up with your reviews, we’re always here to help you by monitoring and responding to them on your behalf! #shamelessplug
  4. Create a loyalty rewards program – we’re pretty sure it goes back to the days of potty training, but our society is highly driven by cause & effect rewards. Whether its a free wash after 10 car washes purchased, a punch card towards a free sandwich  or a 25% off coupon after your 1st visit, about 64% of small businesses say their loyalty programs have been successful.

Don’t worry, while you’re taking the time to get to know your customers, we are here to help monitor your reviews and manage your social media!

Need help with your online marketing? Check out our 80 products and services offered!