4 Reasons Why Your Business Should Use MaxExposure to Manage Your Online Social Presence


There are so many tasks that businesses have to complete every day. From paying bills to taking inventory, operating your business can be time consuming and stressful.  Instead of stressing about managing your social presence online, give us a call and we can help you enhance your business! We offer services ranging from social media management to web design and just about everything in between!!  Worry about running your business while we manage everything else; you’ll be astounded at how much a positive online social reputation can improve your business and customer experience!


We offer affordable prices and a number of free services

We understand the high costs that it takes to successfully run a business, and we reflect this in our affordable prices! For a reasonable price, your business’s social presence will improve, resulting in an increase in customers and sales! So instead of thinking of it as an expense, think of it as an INVESTMENT because your business will be improved. In addition, we offer a wide variety of services that are completely free of charge!! Services include our Free Conference Call Program, Free Social Media Analysis, Free SEO Analysis, and much more!


Great customer service

As a family run business since 2012,  we pride ourselves in our great customer service and customer accessibility. We treat our customers like family, which means that you will be receiving support from people who truly care about your business!  We are not just a social media and reputation management service, we go that extra mile to make sure that our services exceed your expectations.


We offer a wide range of services

We know that every business requires different and unique services in order to properly market to their clientele. For that reason, we offer over 100 business enhancing products and services, so you are sure to find one that fits your needs. We offer social media management, listing management, reputation management, website design, SEO, offline marketing services, content and experience, and the facebook messenger program. Under those categories, we offer different packages so that your business can receive the proper services!


Save time

Running a business is time consuming, why spend time on managing your online social presence when we can do it for you? MaxExposure products can help you to bring in more customers and customer engagement without actually changing anything about your business plan. We keep individualized analytics and data on our services and we are more than happy to discuss your business’s progress.  


If this article doesn’t convince you that your business NEEDS services from MaxExposure, check out our website here or call today for more information!!

How to Make Your Business’s Memorial Day Promotions Stand Out!

It’s Memorial Day Weekend!! Every year, this weekend comes with honoring the brave men and women who died while serving in the United States military, family barbeques, pool parties, and of course-sales and promotions from nearly every business! In a time where it seems like Memorial Day promotions are EVERYWHERE, how do you get yours to stand out??

Find your target audience for this promotion

It is important to identify your target audience in order to ensure that your advertisements are reaching the right people! Nothing is more frustrating than crafting the perfect ad and not receiving the engagement that you expected to receive from it. In order to determine the proper audience, consider the product that you are advertising. Are you a trendy boutique? A hardware store? A bakery? Consider demographics of people who would be interested in your promotion, and find ways to connect with them. Social media, emails, flyers, and online ads are great ways to inform customers of your promotion!

Create the perfect advertisement

There are many factors involved in creating an effective advertisement. Once you determine the proper target audience for your promotion, craft the ad around what they want to hear. Popular tips include using catchy phrases, bright colors, and interesting pictures in order to attract the customers attention. People see advertisements every day, but often chose not to read them.  First impressions matter a lot for ads; If you catch a customers eye, they will be more likely to actually read it!! In addition, it is crucial to keep your point clear and concise – no one wants to call and clarify something that was mentioned in an ad or show up to the store and realize that the product that they want isn’t actually on sale.

Use social media

Social media can be a great way to promote your business! Facebook, Twitter, and Instagram have been found to be great marketing tools. Not only is social media a quick and easy platform for advertising, but it is also less expensive than placing ads in the paper. In addition, social media ads tend to get more customer exposure! Tip: Don’t be afraid to use Instagram stories! They are an easy way to remind customers of promotions without actually being permanent on your feed!  

Differentiate yourself from your competition

If you are selling the same products as a number of other businesses nearby, it is important to differentiate yourself from your competitors. An easy way to do this is by offering them incentives to go to your store. For example, offer a free gift with purchase or a coupon for the next time that they make a purchase! These tactics can help to get customers to chose YOU over competitors.

Need more help? Click here  to see how we can help!  

How to Respond to Positive Reviews

Customer reviews play a tremendous role in a business’s reputation. It is very common for people to research a company or business before making a purchase. Reading reviews is an easy way for them to do so. Potential customers can pick up on the customer service that a business provides via their responses to reviews.  It is important to respond to positive reviews because it makes customers feel like their thoughts and opinions are valued. In addition, responding back to customers who are already satisfied with your work can help to build a loyal customer base! Here are some tips on how to respond to positive reviews from customers:

Thank the reviewers

First and foremost, it is important to immediately thank the reviewers for taking the time out of their day to write a review. People can be really busy, and will appreciate you recognizing the effort that they put in. In thanking the reviewer, make sure to point out or agree with specific things that they mentioned. In addition, time is of the essence! Don’t wait too long to respond back. A punctual “thank you” means a lot more than one that is weeks (or months) late!!

Personalize your responses

In responding to reviews, it is important that each customers feels like they are valued and appreciated. One way to do so is by personalizing each response.  Start off by addressing the review to their name instead of a generic title such “Dear customer.” Small details like this make customers feel like they are receiving a genuine response! Next, reference specific details that they mentioned in their review.  By doing so, it will seem like a personalized message, rather than an automated response. Don’t go too over the top, in most situations a few sentences should be perfect! At the end of the response, suggest a product that they might like, offer a promotion, or send them the link to sign up for another appointment. Customers may feel more inclined to shop again if they have an incentive!

Share the positive review

One way to improve your online reputation is by sharing positive reviews online! Share snippets of praise from customers on your website, social media accounts, or advertisements.  If you have good reviews, potential customers will be more likely to select you over other businesses.


Responding to positive reviews can help to improve your business’s reputation and strengthen relationships with customers. Click here to check out our products page!!

5 Social Media Tips for Law Firms

Social media marketing can be an effective resource for spreading the word about your law firm. The main goal of using social media for marketing is to advertise your services, show why you are a credible firm, and make people think of your name first when they need legal help. Social media marketing is a great advertising outlet because it is quick, easy, and inexpensive, but has the potential to result in high levels of engagement.  Here are 5 tips for promoting your law firm via social media:

Choose a social media platform where your potential clients are active

Not everyone uses every social media platform. In order to most effectively advertise for your business, make sure to appeal to the platforms where your potential clients are the most active.  For example, if you specialize in business or employment law, LinkedIn may be an effective platform for you. In addition, consider the demographic of your clients; younger people are typically more active on Instagram and Twitter, while older people are more active on Facebook.  Choosing the proper social media network can make your campaign more successful.

Portray a professional brand in order to build the credibility of your business

When looking for a lawyer, potential clients want to see firms that portray themselves in a professional manner.  It is important to include complete and accurate information in easy-to-read places. Information should include: hours of operation, location, mission statement, contact info, a link to the website, any awards or recognition received, and number of years practiced. This will eliminate the hassle of having to search for information.  

Use the 80/20 rule

When using social media to promote your law firm, it is important to have a balance between advertisements and entertainment. If your feed is only advertisements, you run the risk of losing  follower engagement due to lack of interest. But if your feed is only entertainment, your business may not seem credible. Try to achieve a ratio of 80% advertisements and 20% entertainment to maximize interest from followers!  

Gain support from followers

Now that you have your account running, it is important to gain followers so that your page seems well established. Try reaching out to family, friends, other firms, or local businesses and encourage them to follow you. Follow and engage with other similar accounts, and it is likely that they will do the same.  

5. Promote your business

Let possible clients know about any recognitions or awards that you have received.  

When used properly, social media is a great tool to help promote law firms! Need more help? Click here to check out our social media services!

How to Turn a Disappointed Customer Into a Happy One

Even the most successful businesses have experienced situations where customers have not been satisfied with the services they have received.  Whether their meal was botched in a restaurant, their product was shipped too late, or they were unsatisfied with the items they purchased, customers will be upfront and honest about their concerns. It is crucial to handle these situations strategically in order to mitigate damages and prevent losing future business from that customer, as well as other customers.

Here are five steps in order to turn an unsatisfied customer into a satisfied customer…

Have a good attitude!

Unsatisfied customers may yell or act aggressively while expressing their discontent with the service they have received. Instead of mirroring their body language and attitude, take a deep breath and remain calm. Try to maintain a relaxed and friendly demeanor to avoid further upsetting the customer. One tip that helps in accomplishing this is to look at their complaints as having a positive affect on your company in the sense that your company is improving its abilities by resolving their concerns. The attitude you have going into, and during the conversation, reflects the results of the conversation.

Validate their concerns

While the customer is explaining their concerns, listen actively and make them feel like they are being heard. Reassure the customer that the situation they experienced was not appropriate and does not reflect the intentions of the company. Try using phrases such as…

“It must have been frustrating that…”

“I understand why you are upset…”  

“I hear your concerns and…”

These phrases help to validate the customer’s concerns and make them feel as though their complaint is being acknowledged. In addition, make sure to apologize for any inconvenience that this issue has caused. If a customer feels as though you are “on their side,” they may not be as upset if there is nothing you can do to fix their issue.

Find a solution that satisfies both parties

After hearing their concerns, try to find a reasonable solution to appease the customer. Whether it is remaking the order, sending the product in the mail with a waived shipping cost, or redoing the service to their satisfaction, ensure that the customer’s complaints are answered. In addition, if possible try to go above and beyond with the compensation that you are offering.  For example: offer a discount or a free service in order to encourage them to use your business again.

Follow up with the customer

After resolving the customer’s issue, make sure to follow up with them via email or phone call to assess if they were satisfied with the service that they received. If you handle an unpleasant situation with a customer well, they may be inclined to recommend your business to a friend!

You handle the complaints in person, we handle them online! Check out our MaxExposure reputation management services and improve your customer service!

New Sales Trend: Social Selling

What is social selling?  

Social selling is the use of social media to build and maintain positive relationships with potential customers. This technique allows businesses to reach sales goals in a quicker and more effective manner, as well as possibly eliminate the need to cold call customers. Social selling allows businesses to communicate directly with interested buyers and build their network through direct conversations via social media platforms. With social selling, companies and businesses are more accessible to potential customers. According to LinkedIn, 78% of social sellers outsell those who do not use social media as a sales tactic.  

Social selling makes it easier for businesses to connect with potential buyers and reach out for sales opportunities at appropriate times. Many companies are using social selling as a tactic and may not even know it! If companies have a professional Facebook, Instagram, Twitter, or LinkedIn, they have already begun the social selling process.

Here are three steps on how to use social selling to improve your business…

Develop a reliable brand:

The first step to social selling is to develop a professional brand image to draw customers in and increase your legitimacy in the industry. Customers want to buy from businesses who are established and well trusted by the public.  First impressions matter to customers, and a well maintained and sophisticated profile will help to attract interest from potential buyers. A key step to developing a professional and reliable brand is to include endorsements from prior customers.  

Build a brand personality:

The second step to social selling is to build a brand personality.  In order to keep customers interested in your social media platforms, it is important to build a consistent voice for each post and individual message.  This voice should portray the values of the company and make the customer feel like they are communicating with the same person every time, and therefore building a stronger relationship.  The personality of the voice in the accounts should be something that a customer could relate to. Posts should be clear and cohesive so that they are easy for the customer to understand.

Consistently connect with new and old customers:

The third step to social selling is to engage and connect with new and old customers. Social media platforms such as Instagram, Twitter, Facebook, and LinkedIn allow businesses to easily reach out to potential buyers with new information via posts and individual messaging.  Social media can keep new and old customers up to date with the happenings of a business, as well as promote new sales opportunities. Some advice for reaching out to new customers is to use a customizable message to try to build a relationship before trying to sell anything.  After initially reaching out to the customer, a social seller must continue to follow up in order to build a stronger relationship. By building a strong relationship, customers are more likely to purchase from the business.

If you are looking to improve your marketing, click here to check out our MaxExposure products page!

“What Is Social Selling?” LinkedIn, LinkedIn Corporation, 2019, business.linkedin.com/sales-solutions/social-selling/what-is-social-selling#.

5 Millennial Marketing Tips for Hotels

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The hotel industry is one of the fastest growing industries in the world. Travel has become increasingly popular over recent years, expanding much of its popularity with the Millennial generation. Bookings in travel and tourism reached almost $1.6 trillion in 2017, with global hotel industry estimated to exceed $500 billion by the end of 2018. Although this industry is growing rapidly and expected to continue to grow in the coming years, it is still essential that businesses operating within the hotel industry market to their customers effectively to continue to stand tall in this competitive landscape. Here are 5 marketing tips for marketing to Millennials in the hotel industry…

A Picture Says a Thousand Words

Screen Shot 2018-12-12 at 5.17.27 PM.pngOne of the most important aspects for customers in choosing a hotel is what it looks like; does the bed look old and dusty? Are the carpets outdated and ugly? How big is the bathroom? Is there a TV? The questions are endless. Customers turn to pictures to answer their questions. It’s easy enough for you to claim, “Beautiful, picturesque views of the countryside right outside your window!”, customers need to see it to believe it!! Posting pictures of your hotel rooms is a great way to attract customers as well as gain their trust that you offer high quality accommodations!

Click here to view our MaxExposure Social Media posting products!

LOYALTY is KEY

In the hotel industry, customer loyalty is essential. Once customers have had a good experience at your hotel, they are encouraged to choose your hotel brand for their next travel location as they are already familiar with it. Offering discounts for first time customers is a great way to get new customers in the door and enjoying your services. If your hotel is offering a lower rate and your hotel looks high quality in your pictures, they will be more willing to give your hotel a try over others they have already visited.

There is no Such Thing as no Transparency

With all of the reviews on travel sites for hotels, airlines, and so on, there is no such thing as no transparency. Be sure to be 100% honest on your site and social media accounts in regards to the services your hotel offers and the quality of the accommodations. If customers visit your hotel with false expectations, they will be disappointed by what they receive and therefore give your hotel a terrible review. If they go in with more realistic expectations, they are more likely to be presently surprised by extra offerings they are given and added customer service they did not initially expect!

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Maximize Reviews and GET MORE VIEWS!

Reviews are extremely important in the hotel industry as many customers first instinct in searching for a hotel to stay at is to look at third-party sites such as Expedia or TripAdvisor. After looking at price and pictures, the third aspect they’re going to look at is your customer reviews. To insure you build up your reviews and always have relatively new reviews for your hotel, offer incentives such as, “free breakfast in the morning if you write us a review!”

If you want to increase the amount of views your hotel receives online by improving your SEO click here to view our MaxExposure SEO products!

Utilize Online Efficiencies

With the new technologies and advances in Internet usability, you can greatly enhance your customers experiences in booking a hotel room, viewing new price deals, and so on. Many hotel chains have taken advantage of this by adding virtual 3D visualization of hotel rooms on their sites so customers can get a more enhanced look at what their accommodation is going to look like. Making customers’ experiences on your hotel site easier and more engaging encourages them to directly visit your hotel’s site as opposed to looking for deals online amongst you and all your competitors. This will maximize your hotel’s profitability by increasing your customer loyalty and sales!

Click here to check out our MaxExposure website builder product!

What’s your strategy?

One of the biggest mistakes we see people make is that they don’t have an actual social media marketing strategy. They don’t set any goals or know how to achieve them. They are inevitably disappointed with the results of their marketing efforts. Today we go through how to formulate a basic social media strategy.

Employee Feature: Alli Burns, Marketing Assistant

Hi!! My name is Alli and I’m the face behind many of the MaxExposure blog posts! I have been working with MaxExposure for a little over a year as a marketing assistant. To give you a little background on me, I am originally from Connecticut, I am a marketing major attending Bentley University, I am a big red sox fan, and on the weekends you can catch me watching Friends reruns!

What do you do for MaxExposure?

I am responsible for creating and posting social media content for customers to maximize their social media engagement and following. I am also responsible for creating and publishing content on our MaxExposure blog to give our customers, and blog viewers, social media tips and inform them of new marketing trends to help them improve their own marketing strategy!

What is your favorite part of your job?

My favorite part of my job is hearing back from my boss, Aly, that one of my clients is loving the content I am posting for them. To know that I am not only helping a company increase their online following and sales, but that I’ve actually excited them about their social media account, and their business in general, is extremely rewarding.

I’ve also greatly enjoyed writing and publishing our MaxExposure blogs and learning about new marketing topics, tips, and trends that not only can help our customers, but make me a better marketer as well! ((Click here to check out more of our MaxExposure blogs and get tips on how to improve your company’s marketing!))

Why do you feel companies should choose MaxExposure?

I think companies looking to improve their marketing tactics and company profitability should choose MaxExposure because they are a family-run business. Being a family-run business means they are extremely invested in their customer’s satisfaction with our services. In using a larger marketing company, often times your only point of contact is “customer service” calls and email. At MaxExposure, any time a customer has a concern about their products, they have the opportunity to reach out and speak directly with the employee in charge of providing their services.

Speaking with the actual person in charge of the services gives the customer an opportunity to not only consult that employee regarding their concerns, but collaborate with them and get advice from an expert on how to improve.

What is your favorite MaxExposure product?

My favorite MaxExposure product is the new Website Builder product! A lot of small businesses have outdated or nonfunctional websites so being able to see the transformation of their online company image has been amazing! 

 

If you need us to boost your social media following and engagement, check out our MaxExposure Social Posting products today!

Social Media Marketing Tips for Restaurants

The phone most definitely eats first. Look up the term “foodie” on Instagram or Facebook and you will find thousands of accounts, photos, and videos dedicated to food. Using social media to help market your restaurant is a no-brainer. Here are 5 tips to spice up your social media…

Instagram Hashtag

When posting on Instagram, create a hashtag unique to your restaurant. Any time you post a picture using that hashtag you are encouraging followers to use the hashtag if they make a post about you too. You can say something like “use our hashtag for a chance to get featured!” or “receive a free coffee when you use #XXXX on Instagram!” This way your account will include content both from your business and your customers.

Photography

Pictures are going to be essential for any of your social media posts and you want them to look good. The best part is you don’t have to be a good photographer to take great pictures of food. All you need to do is follow a few simple steps. Download a photo editing app on your phone such as Lightroom or Vsco- you can play with the brightness, sharpness, and clarity of the photos as well as adding filters. Additionally, use the same background for every picture. If you take a photo on a white table always take the photo on the same white table that way your feed will be aesthetically pleasing.
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Giveaways

People love getting free stuff. Hosting giveaways such as a free gift card or a free meal can help create buzz about your business. It can help you increase followers and interactions on your page. You can do something during different holiday seasons, or just randomly. Here is an outline of potential terms:

TO ENTER
1. Like this photo
2. Follow our account
3. Tag a friend you’d share this meal with (1 tag=1 entry)
4 random winners will get a FREE appetizer and drink on their next visit!!!

Interacting with Customers

Make sure that you respond to customers’ comments and complaints on social media. The responses should be personalized and not generic. Try to get to responses within an hour of receiving the comment. If you aren’t confident you will check these interactions often, a good tip is to create a rotation with your employees to have the job of checking and responding to any social media interactions for the day. ((if you want to insure quality and fluidity in your customer interactions, check here to check out our reputation management package!))

Influencers

We have talked about Instagram influencers in the past and food bloggers are a goldmine! Don’t be afraid to reach out to food bloggers to partner with them to get the word out about your restaurant.
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To increase your restaurant’s social media following, click here to check out our social posting products!